Details

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Description

Model: X2C / X2CP
FANVIL Call Center IP Phone



Fanvil X2CP IP phone is a professional call center IP phone with intuitive, clean design and rich features at a cost-effective price. The backlit high resolution display allow users to get access to key information at a glance. Effective call monitor, LED function keys for mute/hold/auto answering/headset and the foot pedal switch could greatly improve productivity of call center staffs. PoE integrated and rich extension functions of call center headset support, EHS wireless headset support provides more convenience.




Key Features

• Professional IP phone customized for call center
• 2 SIP Lines, 3-way conference
• 128x48 black-and-white backlit display (X2C/X2CP)
• Support call center headset (RJ9 port, 3.5mm port)
• Electronic Hook Switch (EHS) support for wireless headset
• LED function Keys for Mute/Hold/Call Forwarding/Headset
• Support off-hook/on-hook by pedal switch
• Support LDAP, XML Phonebook
• 10/100Mbps Ethernet, PoE integrated (X2CP/X2P)
• Compatible with major platforms: Asterisk, Broadsoft, 3CX, Metaswitch, Elastix, Avaya etc

Technical Specifications


Generic

• 2 SIP Lines
• 2 SIP Lines
• HD Voice
• PoE Enabled (X2CP/X2P)
• Headset mode
• Optional External Power Supply (X2CP and X2P Optional)
• Requires headset

• Local Phonebook (500 entries)
• Remote Phonebook (XML/LDAP, 500 entries)
• Call logs (In/out/missed, 600 entries)
• Black/White List Call Filtering
• Screen saver(Only X2P)
• Voice Message Waiting Indication (VMWI)
• Programmable Soft keys
• Network Time Synchronization
• Support Plantronics wireless headset (Through Plantronics APD-80 EHS Cable)
• Support Jabra wireless headset (Through Fanvil EHS20 EHS Cable)
• Support Recording (Through Server Recording )
• Action URL / Active URI
• uaCSTA
• Full-duplex Acoustic Echo Canceller (AEC)
• Voice Activity Detection (VAD) / Comfort Noise Generation (CNG)
• Background Noise Estimation (BNE) / Noise Reduction (NR)
• Packet Loss Concealment (PLC)
• Dynamic Adaptive Jitter Buffer up to 300ms
• DTMF: In-band, Out-of-Band – DTMF-Relay(RFC2833) / SIP INFO

• Call out / Answer / Reject
• Mute / Unmute (Microphone)
• Call Hold / Resume
• Call Waiting
• Intercom
• Caller ID Display
• Anonymous Call (Hide Caller ID)
• Call Forwarding (Always/Busy/No Answer)
• Call Transfer (Attended/Unattended)
• Call Parking/Pick-up (Depending on server)
• Redial
• Do-Not-Disturb
• Auto-Answering
• Voice Message (On server)
• 3-way Conference
• Hot Line
• Hot desking

• Wideband ADC/DAC 16KHz Sampling
• Narrowband Codec: G.711a/u, G.723.1, G.726-32K, G.729AB
• Wideband Codec: G.722
• Web-based Packet Dump
• Configuration Export / Import
• Phonebook Import/Export
• Firmware Upgrade
• Syslog

• Physical: 10/100Mbps Ethernet, dual bridged port for PC bypass
• IP Configuration: Static / DHCP / PPPoE
• Network Access Control: 802.1x
• VPN: L2TP / OpenVPN
• VLAN
• LLDP
• QoS
• RTCP-XR(RFC3611), VQ-RTCPXR(RFC6035)

• SIP2.0 over UDP/TCP/TLS
• RTP/RTCP/SRTP
• STUN
• DHCP
• LLDP
• PPPoE
• 802.1x
• L2TP
• OpenVPN
• SNTP
• FTP/TFTP
• HTTP/HTTPS
• TR-069

• LCD x1:
• X2C/X2CP: 128x48 dot-matrix backlit display
• X2P: 2.8 inch (320x240) color-screen
• Keypad: 23 keys, including
• 4 Soft-keys
• 4 LED Function keys (Mute, Hold, Auto Answer, Headset )
• 12 Standard Phone Digits keys
• 2 Volume Control keys, Lower/Increase(Left/Right)
• 1 Volume Select key, (Page Down)
• 1.5M CAT5 Ethernet Cable x1
• Earphone bracket x1
• Back Rack x1
• 3.5mm Port x2: Headset x1, Foot pedal x1
• RJ9 Port x2: Headset x1, Monitor earphone x1
• RJ45 Port x2: Network x1, PC x1 (Bridged to Network)
• DC Power Input: 5V/0.6A
• Power Consumption: Idle 0.9~1.6W, Peak 1.6~2.5W
• Working Temperature: 0~45℃
• Working Humidity: 10~95%
• Installation: Desktop Stand